Return & Refund Policy

Last updated: August 1, 2026

Thank you for shopping with Crystal Creek Koi Farm. Please read our return policy carefully before placing your order.

Koi Food & Non-Live Products

We want you to be completely satisfied with your purchase. If you are not happy with a food or non-live product, please contact us within 14 days of delivery at info@crystalcreekkoifarm.com.

Items must be unused, unopened, and in original packaging to be eligible for a return.
Opened or partially used food products are not eligible for return due to the perishable nature of the product.
If your item arrived damaged or defective, please send a photo within 48 hours of delivery and we will arrange a replacement or refund.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Printful Print-on-Demand Products

Products fulfilled by Printful (apparel, mugs, water bottles, accessories, and other branded merch) are made to order and are not eligible for return or exchange due to buyer's remorse or sizing issues.

If your Printful item arrives damaged, defective, or with a print error, contact us within 30 days of delivery with a photo of the issue.
We will work with Printful to arrange a free replacement or refund for qualifying claims.
Size exchanges are not available for print-on-demand items — please refer to the size guide on each product page before ordering.

Shopify Collective Products

Some products in our store are sourced through Shopify Collective and fulfilled directly by third-party suppliers (including apparel, art, blankets, and décor items). These products are subject to the return policies of the individual supplier.

If you have an issue with a Collective-fulfilled product, contact us at info@crystalcreekkoifarm.com and we will coordinate with the supplier on your behalf.
Return eligibility, timelines, and conditions vary by supplier.
Damaged or defective Collective items must be reported within 14 days of delivery with photographic evidence.

How to Start a Return

Email us at info@crystalcreekkoifarm.com with your order number, a description of the issue, and photos if applicable. We typically respond within 1–2 business days.

Crystal Creek Koi Farm reserves the right to refuse returns that do not meet the conditions outlined above.