Have a question? You're in the right place. Here are answers to the questions we hear most often. If you don't see what you're looking for, contact us — we're happy to help.
🏠 About Crystal Creek Koi Farm
Is Crystal Creek Koi Farm a real farm?
Crystal Creek Koi Farm is a Texas-based online koi business. We are not a public koi farm, retail storefront, or walk-in facility. We source our koi from established Japanese koi bloodlines and trusted suppliers, condition them carefully before shipment, and ship directly to your door using professional overnight packaging and UPS Next Day Air service.
Do you breed your own koi?
No. We source our koi from established Japanese koi bloodlines and trusted suppliers. Our focus is on careful selection, conditioning, and safe delivery — not on-site breeding.
Where do your koi come from?
Our koi are sourced from established Japanese koi bloodlines and trusted suppliers. Every fish is individually selected for quality, appearance, and pond appeal before being offered for sale.
Can I visit your farm or location?
We do not have a public farm location or retail storefront. Our mailing address in Conroe, TX is for business correspondence only and does not accept walk-ins or visitors. Live koi delivery is available by appointment only.
🐟 Buying Live Koi
What sizes of koi do you sell?
We currently sell koi in three size bands: 8–10", 10–12", and 12"+. Each size is available in Select, and Premium grades.
What’s the difference between Select, and Premium grades?
Our grading system is Crystal Creek Koi Farm’s internal quality classification and does not represent an official Japanese koi-show grading system.
- Select: Higher-quality koi chosen for stronger overall appearance, coloration, pattern, and body characteristics.
- Premium: Our highest-quality selection, chosen for exceptional overall characteristics and collector appeal.
Are your koi healthy?
Yes. Every fish we offer is individually selected and carefully conditioned before shipment. We maintain strict health protocols and observe all fish before shipping to ensure they are active, eating, and healthy.
Can I pick a specific fish?
Our listings represent the type and grade of fish available. If you have specific questions about a fish in our current inventory, feel free to contact us before ordering.
Do you offer a live arrival guarantee?
Yes. We guarantee live arrival on all koi orders when shipped via our standard live fish shipping method. Please review our full Shipping & Live Arrival Policy for details.
📦 Shipping
How do you ship live koi?
We ship live koi using professional fish shipping methods — oxygen-packed bags, insulated boxes, and heat or cold packs as needed based on weather conditions. We ship via UPS Next Day Air to minimize transit time and stress on the fish. Learn more about how we ship live koi →
How long does shipping take?
Live koi are shipped overnight (next-day delivery). We ship on Wednesdays to ensure fish arrive quickly without sitting in transit over a weekend.
What do I do when my koi arrives?
Float the sealed bag in your pond for 15–20 minutes to equalize temperature, then slowly add pond water to the bag before releasing the fish. Read our full acclimation guide →
Do you ship year-round?
We ship during appropriate weather conditions. Extreme heat or cold may delay shipments to protect the fish. We’ll communicate any weather holds with you directly.
What if my koi arrives sick or injured?
If there is an issue with your order upon arrival, contact us immediately at info@crystalcreekkoifarm.com or call 936-524-8852. Please have photos or video ready — we’ll work with you to make it right.
🍽️ Koi Food
What is Blackwater koi food?
Blackwater is our preferred brand of premium koi and goldfish food. We carry five formulas: Ultimate Combo Diet, Color Enhancing, Max Growth, Gold-N Professional, and Cool Season. Each is formulated for specific goals and seasons.
Which food should I use?
It depends on your goals and the time of year. The Ultimate Combo Diet is a great everyday staple. Color Enhancing is ideal if you want to bring out your koi’s colors. Max Growth is for fish you want to grow quickly. Cool Season is a wheat-germ based formula for feeding in cooler water temperatures (below 60°F).
Can I subscribe to koi food?
Yes! We offer a Subscribe & Save program with 15% off and free shipping for all Blackwater food products on a monthly delivery schedule. Learn more →
🌿 Pond Care
How many koi can my pond hold?
A general rule is 1 inch of fish per 10 gallons of water, but filtration capacity matters just as much as volume. We recommend erring on the side of understocking for healthier fish and cleaner water.
Do I need to quarantine new koi?
Yes — we strongly recommend quarantining all new fish for 2–4 weeks before introducing them to an established pond. This protects your existing fish from potential pathogens. Read our quarantine guide →
What water temperature is safe for koi?
Koi thrive between 59°F and 77°F. They can survive in water as cold as 35°F (they become dormant) and as warm as 85°F, but extremes cause stress. Switch to Cool Season food when water temps drop below 60°F.
📬 Orders & Returns
Can I cancel or change my order?
Please contact us as soon as possible if you need to make changes. Once a live fish order has been packed and shipped, we cannot accept cancellations.
What is your return policy?
Due to the nature of live animals, we do not accept returns on live koi. However, we stand behind our live arrival guarantee. Please review our full Return & Refund Policy for details.
How do I contact you?
You can reach us by phone at 936-524-8852 or by email at info@crystalcreekkoifarm.com. Business hours are Monday–Saturday, 12:00 PM–6:00 PM. We are closed on Sundays.